For 24/7 access to your current balance, register or log into your online customer portal through FOWD.com. You may also contact our office during business hours for assistance.

Payments can be made online through the customer portal at FOWD.com. Customers may also pay by mail, in person at the District office, or by using the payment drop box located at the office.

Yes. The online customer portal allows you to view your current bill, payment history, account balance, and water usage information.

Yes. Customers can enroll in AutoPay through the online customer portal. AutoPay provides a convenient way to make sure your payment is made on time each billing cycle.

Log into your online customer portal and select Paperless Billing in your account settings. Once enrolled, you will receive bills electronically instead of by mail.

Select the Forgot Password link on the customer portal login page and follow the instructions to reset your password.

Customers can view water usage history through the online customer portal. Reviewing usage regularly can help identify unusual consumption and potential leaks.

Higher water bills are commonly caused by increased irrigation, seasonal weather, leaks, filling pools, or changes in household occupancy. Customers can compare current and past usage through the online portal to help determine the cause.

A sudden increase in water usage or an unusually high bill may indicate a leak. Customers can review their consumption history online and check for continuously running toilets, irrigation issues, or other plumbing leaks.

Water service remains active at most properties. Once ownership information has been recorded and received, the District will establish an account for the new owner.

Please contact Customer Service before your move so your account can be updated and any final billing can be processed correctly.

Customers can contact Customer Service to update their mailing address, phone number, email address, or other account information.

Yes. Fair Oaks Water District routinely tests and monitors drinking water to ensure compliance with all state and federal drinking water standards.

The District's annual Consumer Confidence Report, also known as the Water Quality Report, is available on FOWD.com and provides detailed information about your drinking water.

Cloudy water is often caused by tiny air bubbles and is usually harmless. Allow a glass of water to sit for a few minutes. If the water clears from the bottom up, the cloudiness was caused by air.

Temporary discoloration can occur after maintenance activities, changes in water flow, or nearby fire hydrant use. Running a cold water faucet for several minutes may help clear the water.

A backflow prevention device protects the public water system by preventing contaminated water from flowing backward into the drinking water supply.

Annual testing helps confirm that the backflow prevention assembly is operating correctly and continues to protect the public water supply.

Fire Flow Analysis request forms are available on FOWD.com. Submit the completed application and required site plans for review by District staff.

Development and construction inquiries should be directed to the District. Additional applications, standards, and development information are available on FOWD.com.

Preliminary Demand requests should be emailed to customerservice@fowd.com and include the property address, owner information, escrow information, and anticipated close date.

Final Demand requests should be submitted at least 48 business hours before the close of escrow to allow sufficient time to obtain a final meter reading and calculate final charges.

The District typically requires ownership information such as a recorded deed before establishing a new account for the buyer.

If you observe water leaking from a street, hydrant, meter box, or other District facility, please report the location to Fair Oaks Water District as soon as possible.

Please contact the District and provide the hydrant location and a description of the damage.

For water emergencies occurring outside normal business hours, call the District's main phone number and follow the after-hours emergency instructions.