The goal of all Fair Oaks Water District employees is to provide excellent internal and external customer service. We will continually strive to work in our community’s interest, modeling integrity, honesty, dependability, enthusiasm, and professionalism.
Culture
Straight talk
Respect and dignity for all
Teams that listen and learn
Work smart and have fun
Reward and recognize people consistently
Strategy/Organization
Sustainable advantages in operational excellence and customer responsiveness
Align organization with Board strategy
Formal and informal public outreach
Balance The Business
Embrace opportunities
Maximize use of employee skills
Innovative thinking and solutions
Investing in our people
Develop the “pipeline” of communication
Performance
Balance between operational excellence and financial performance
Enhance operational effectiveness
Develop business systems and processes that are valued by the customer
Fair Oaks Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Fair Oaks Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Fair Oaks Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Fair Oaks Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
