Understanding Your Bill

Don’t forget to read BOTH sides of your bill or you might miss important information!

Account Information:  This area displays your account number, property service address, date the invoice was mailed, billing cycle and current billing due date.  Please double-check the service address to verify that the payment corresponds to the correct property address, and note your account number if paying by check. 

Special Message:  Please read the information in the Message Box.  This Message Box is where we provide important details about your account, FOWD programs and services, special notices and rate changes.  You can find it directly below the account information area of your statement.

Billing Detail:  This area lists the service(s) provided, your billing cycle dates, and current billing amount.

Account Activity:  This area lists your previous balance, payments and other account activity, current water changes, amount currently due and the penalty rate if paid after the bill’s due date.

Remittance Stub:  Please tear-off and return this section with your payment.  The tear-off area lists the property service address, date the invoice was mailed, account number and total amount due.  Please note any changes to name and billing address on the back of this section.

Fair Oaks Water District:  This area displays the District’s physical and mailing addresses, phone numbers and customer service email address.  Please call us at
(916) 967-5723 Monday through Friday, 8 a.m. to 5 p.m., or email customer service if you have any questions about your bill.

Important Billing Information:  This section provides you with crucial billing information, including payment options, penalties and collection fees.