Customer Service

The Fair Oaks Water District customer service staff and team of technical experts, from conservation to finance, are ready to serve you—just call and we’ll be there!

Send Us an Email

E-mail our Customer Service department directly at any time at customerservice@fowd.com.

Give Us a Call

Regular Hours

You can reach us between 8:00 a.m. and 4:30 p.m., Monday through Friday, at (916) 967-5723. Our fax number is (916) 844-3539.

Emergency Contacts

After hours, we have an automated answering system that will accept your call and message. After hours emergencies are forwarded to an on-call representative to assist you immediately. An emergency is defined as a threat to life and/or property, or a major water leak. For emergencies, you can reach us at (916) 967-5723.

FOWD Customer Service

Stop by Our Office or Send Us a Note

We are located at:
10326 Fair Oaks Blvd.
Fair Oaks, CA  95628

(in old Fair Oaks near Winding Way)

Paying Your Bill

We offer many options for payment:

FOWD Online Payments

Read More >

Water Efficiency Program

Did you know that we offer landscape and irrigation reviews that may help you save water?

Read More >

Customer Cost of Water

Assuming the average Fair Oaks Water District customer has a 1-inch water meter and uses 500 gallons of water a day, the following would be true given the Board approved rates for 2017:

  • Customers pay approximately 1/4¢ per gallon of water delivered to their property.
  • Customers pay approximately $1.35 per day for water delivered to their property.