Mission Statement

“The mission of Fair Oaks Water District is to provide our community with an adequate and reliable supply of water, exceeding all drinking water standards, at the lowest reasonable cost.”

-Board of Directors

Management Objectives

Employee Oath

The goal of all Fair Oaks Water District employees is to provide excellent internal and external customer service. We will continually strive to work in our community’s interest, modeling integrity, honesty, dependability, enthusiasm, and professionalism.

Culture

  • Straight talk
  • Respect and dignity for all
  • Teams that listen and learn
  • Work smart and have fun
  • Reward and recognize people consistently

Strategy/Organization

  • Sustainable advantages in operational excellence and customer responsiveness
  • Align organization with Board strategy
  • Formal and informal public outreach

Balance The Business

  • Embrace opportunities
  • Maximize use of employee skills
  • Innovative thinking and solutions
  • Investing in our people
  • Develop the “pipeline” of communication

Performance

  • Balance between operational excellence and financial performance
  • Enhance operational effectiveness
  • Develop business systems and processes that are valued by the customer
  • Share knowledge

Management Team

General Manager – Tom R. Gray

Operations Manager – Michael Nisenboym

Finance Manager – Chi Ha-Ly

Customer Service Manager – Shawn Huckaby

Paying Your Bill

We offer many options for payment:

FOWD Online Payments

Read More >

Water Efficiency Program

Did you know that we offer landscape and irrigation reviews that may help you save water?

Read More >

Customer Cost of Water

Assuming the average Fair Oaks Water District customer has a 1-inch water meter and uses 500 gallons of water a day, the following would be true given the Board approved rates for 2017:

  • Customers pay approximately 1/4¢ per gallon of water delivered to their property.
  • Customers pay approximately $1.35 per day for water delivered to their property.